Once you have placed your order you will be presented with an order confirmation screen detailing what you have bought, how much it cost and delivery options.At this time you will also be sent a confirmation by email re-stating the details for your records.
You can track the progress of your order using a unique tracking reference number. You can find your number in your order history. Alternatively, you can find the unique tracking reference number on the email you will have received from us.
If you order goods from our site for delivery outside the European Union, they may be subject to import duties and taxes which will be levied when the order reaches the delivery address. You will be responsible for payment of any such importduties and taxes.
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For goods that can normally be returned by post: We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back goods that can normally be returned by post or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. Goods that, by their nature, cannot be returned by post will be collected by us. Where the delivery address is within one of the following countries, we offer a pre-paid postage stamp with the help of which goods (return value more than 50 €) that can normally be returned by post can be send back free of charge: Germany, Belgium, Denmark, Finland, France, Italy, Luxembourg, the Netherlands and Austria.
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